245 Phrabaramee Road Porto de Phuket Shopping Mall
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.9
Location
7.3
Service
8.3
Dining
6.6
Guest reviews
7.8/10
based on 18 reviews
8.1
8.1/10based on 4455 reviews
John
United States,
March
2024
7.6/10
The hotel rooms were spacious and amazing, facing the sea, but were more of a road and Treeview than a Seaview. The service was top-notch with friendly staff and impeccable room cleaning each morning. The location was excellent but slightly far from some attractions, yet conveniently near Patong Beach. The dining offered good Halal options but lacked variety and fresh juices. Overall, a great stay with some minor room view discrepancies.
Rooms
8.0
The rooms were spacious and amazing, but the Seaview was more of a road and Treeview.
Service
9.0
The service was excellent, with friendly and welcoming staff members.
Location
7.0
The hotel's location was great, close to Patong Beach, but a bit far from other attractions.
Dining
6.0
The dining experience offered good Halal options but lacked variety and fresh juices.
Facilities
8.0
The facilities were well-maintained and provided various amenities for a comfortable stay.
Charles
United Kingdom,
February
2024
8.0/10
I had an amazing stay at this hotel! The rooms were spacious and had everything I could ask for, with a lovely view of old wood. The staff were incredibly nice and helpful, making me feel right at home. The location was convenient, providing easy access to all the basic necessities. The dining experience had lots of options, although not well thought out for an American style breakfast. The facilities were top-notch, and I enjoyed every moment of my stay.
Rooms
9.0
The rooms were spacious and amazing, with a lovely view of old wood. Accessible without any charges.
Service
9.0
The staff were extremely friendly upon arrival and for any missing items.
Location
8.0
The location was good, just a couple of hundred yards from the fabulous beach and had access to all the basic necessities.
Dining
7.0
The dining experience was good with a wide selection, but not thought out well for an American style breakfast.
Facilities
7.0
The facilities were international buffet style, with not much changes through the days and limited choices for vegetarian.
Jim
United States,
January
2024
7.0/10
My stay at the resort was a mix of pleasant and disappointing experiences. The location was beautiful, with easy access to the beach, but the room had a strong unpleasant smell that made me feel sick. The staff were friendly and helpful, but there were some lapses in service. The dining options were nice overall, with a variety of choices, but there was a slight issue with preparing vegetarian dishes. The facilities were good, providing everything needed for a comfortable stay.
Rooms
5.0
Although the room had a strong unpleasant smell that made me feel sick, it was spacious and had some nice views obscured by trees and wires.
Service
7.0
The staff were really friendly and helpful overall, but there were some instances of oversight like failing to recognize my spouse and repeatedly referring to her as 'the lady. '
Location
8.0
The location was truly scenic and comfortable, with easy beach access; however, there was noise at night from nearby power sources that affected sleep quality.
Dining
7.0
The dining experience was good with a nice variety of options, but there was a slight hiccup when requesting vegetarian dishes.
Facilities
8.0
The facilities provided everything needed for an enjoyable stay.
Alexander
United Kingdom,
November
2023
7.0/10
My stay at the hotel was a mix of great and not-so-great experiences. The rooms had amazing soundproofing, were neat, and the staff was very friendly and helpful. However, the rooms tended to get very hot, despite the powerful new AC for the room size. The sea view was somewhat hidden behind trees and wires.
Rooms
8.0
I was impressed by the amazing soundproofing in the rooms and appreciated how neat they were. The air conditioning was great, and the staff was super friendly and helpful.
Service
7.0
The service was very friendly and welcoming overall, but there were some lapses such as the receptionists not recognizing my wife and repeatedly referring to her as 'the lady. ' However, they attended to our requests promptly and were able to resolve issues efficiently.
Location
7.0
The hotel's location was really nice and well-maintained, just outside the main part of town but not too far. It was a bit frustrating that a taxi was needed to reach the beach, but overall, it was a good spot to stay.
Dining
6.0
The dining experience was nice, with quite a few options to choose from, although it could have been better with non-dairy milk and gluten-free options.
Facilities
7.0
The facilities at the hotel were good, offering various services like room service, car hire, and housekeeping, although they could have been more polite.
Pamela
United States,
November
2023
7.2/10
I had a mixed experience at the hotel. The rooms were clean and modern but had a damp smell when the AC was off. The beds were very comfy, and amenities were good. However, there was a mix-up with missing items in the room, for which I had to pay. The service, on the other hand, was polite and extremely helpful. The location was convenient with easy access to food and transport options, but noise from neighboring conversations was a drawback. The dining experience had its ups and downs, with limited options and some confusion over food items. Overall, a decent stay but with room for improvement.
Rooms
7.0
The rooms were clean and modern, with very comfy beds and amenities, but there was a damp smell when the AC was switched off during the day.
Service
8.0
The staff was polite and extremely helpful, although there was an issue with missing items in the room that I had to pay for.
Location
8.0
The hotel's location was very convenient, with lots of nearby options and friendly staff, but neighboring conversations were easily heard.
Dining
6.0
The dining experience had some drawbacks, including limited options, confusion over food items, and a bit of a busy atmosphere during peak times.
Facilities
7
Paula
United Kingdom,
November
2023
7.0/10
The hotel is a great place to cool down after a hot day out, with spacious and clean rooms. The service is helpful and nice, with some room for improvement in providing more information to guests. Located just a short walk from a fabulous beach, amidst greenery, it offers convenience away from the noise of busy areas. The dining options are varied but lack some dietary choices. Overall, a mixed experience with several positive aspects.
Rooms
7.0
The rooms are spacious and clean, fantastic for cooling down after a hot day out.
Service
7.0
The staff is very helpful and nice, could benefit from more detailed information communication.
Location
8.0
Conveniently located near a beautiful beach and away from noisy streets, offering a peaceful stay amidst greenery.
Dining
6.0
A wide selection of food but lacking in non-dairy and gluten-free options, with room for improvement in planning the menu.
Facilities
7.0
Basic facilities are available to enhance your stay.
James
United Kingdom,
October
2023
7.8/10
Waking up to stunning sea views and lush greenery was a real treat at this stylish hotel. The rooms, though requiring the AC to combat dampness, offered a cozy stay. The proximity to the main road, rooftop bar, and swimming pool with a bar added convenience, but occasional road noise was a downside.
Rooms
8.0
The rooms had amazing views of the sea and beautiful trees but smelled damp when the AC was off during the day.
Service
9.0
However, repeatedly referring to my wife as 'the lady' was a slight oversight.
Location
7.0
The location was great, just a quick walk across the street to the beach, although a bit far from the busy streets of Patong beach and Bangla Road. Some noise from neighboring conversations was noticeable during quiet times.
Dining
7.0
The dining options were good overall with a variety to choose from, although breakfast choices were somewhat limited.
Facilities
8.0
The facilities provided were decent, offering convenience for activities like room service, housekeeping, and car hire.
Gilbert
United States,
October
2023
7.8/10
I had a fantastic stay at the hotel! The rooms were clean, comfy, and modern, offering a very cozy atmosphere. The service was superb, and the staff was friendly and accommodating. The location was peaceful and scenic, although it required taking a taxi to access the beach easily. The dining experience was of excellent quality, offering fresh organic products. Overall, a great place to stay with a few minor drawbacks.
Rooms
8.0
The rooms were extremely comfortable and nice, with very comfy beds and modern amenities. Only downside was a slight damp smell from humidity and the air conditioner when switched off during the day.
Service
9.0
The service was top-notch and friendly, ensuring a pleasant stay. However, there was a small issue with the missing cup in the room and arranging buggy transport.
Location
7.0
The hotel is away from the hustle and bustle, providing a scenic and comfortable environment. However, taxi rides were needed to reach the beach, which could be a bit frustrating.
Dining
7.0
The dining experience offered excellent quality and selection. Yet, there were some limitations like the absence of non-dairy milk or gluten-free options and a modest fruit selection for a large hotel.
Facilities
The facilities were great, providing everything needed for a comfortable stay.
Jeremy
United States,
September
2023
7.4/10
My stay at this hotel was a mixed experience. The rooms, despite being nice with a modern concept, had a terrible smell of mold and sewer, which was a big downside. However, the service was top-notch with a very friendly and attentive staff who were always available to help. The location, although a bit far from some attractions, provided a peaceful retreat away from the noisy streets. The dining options looked fresh with a variety of selections, but there were some limitations. Overall, a stay with both positive and negative aspects to consider.
Rooms
6.0
The rooms, although nice with a modern concept, had a terrible smell of mold and sewer.
Service
9.0
The service was excellent with super friendly and attentive staff.
Location
7.0
The location, while a bit far from some attractions, offered a peaceful retreat away from the noisy streets.
Dining
7.0
The dining experience looked fresh with a good variety but had some limitations.
Facilities
8.0
The facilities provided were satisfying for my stay.
Charles
United Kingdom,
September
2023
8.2/10
The hotel offers a serene setting facing the green of the forest and provides easy access without extra charges. However, the sea view is somewhat obscured by trees and wires. The staff is kind and attentive, ensuring a comfortable stay, though some may find their vigilance excessive. The location is convenient for exploring Phuket, with easy access to nearby beaches. The dining options are varied, including international buffet-style meals and delightful cakes, though vegetarian choices may be limited. The facilities are well-maintained, making for a pleasant stay.
Rooms
8.0
The rooms facing the forest green were clean and comfortable.
Service
9.0
The staff checked on us frequently to ensure our comfort throughout the stay.
Location
8.0
The hotel's position just outside the main part of town allows for easy exploration of Phuket.
Dining
7.0
The dining experience offered a variety of options, though vegetarians may find choices limited.
Facilities
9.0
The facilities were well-maintained and added to the overall positive experience.
Marion
United Kingdom,
July
2023
6.8/10
Waking up to stunning sea views and lush greenery was a real treat at the hotel. The rooms were modern, clean, and exceptionally comfy. The staff was generally friendly, with some standout individuals going the extra mile to enhance our stay. However, there were some instances of service mishaps like bugs entering the room during cleaning. The location offered a peaceful distance from the hustle of Patong Beach but fell short in terms of access to nearby attractions and shopping options.
Rooms
9.0
The rooms had amazing views of the sea and beautiful trees; they were modern, clean, and very comfy.
Service
7.0
The staff was friendly and approachable, with a few exceptions; Nong was particularly outstanding in ensuring a great experience.
Location
5.0
The hotel, though a good distance from Patong, lacked nearby attractions and shopping malls, and the surroundings were not well-maintained.
Dining
6.0
The dining options were varied but had some inconsistencies with food labeling and freshness, which may lead to boredom after a couple of days.
Facilities
7.0
The hotel facilities were suitable but lacked standout features.
Emily
United States,
July
2023
7.4/10
The hotel was a mixed experience for me. While the rooms were uphill and initially smelled funky, the comfort and nice decor made up for it. The service was superb, with polite and hardworking staff, although I had to pay for missing items. The location was very good, though always crowded with tuk-tuks outside offering convenient transport options. The dining was poor, with limited and repetitive dishes, but the Thai options were better.
Rooms
8.0
The rooms were comfortable and nice, despite the initial funky smell.
Service
9.0
The service was superb and friendly, but I had to pay for missing items.
Location
8.0
The location was very good, with tuk-tuks readily available and near to almost everything.
Dining
5.0
The dining experience was poor and repetitive, but the Thai dishes were a saving grace.
Facilities
7.0
Basic facilities available.
Jonathan
United Kingdom,
July
2023
7.8/10
The hotel offers spacious and amazing rooms, perfect for cooling down after a long day out. The rooms are clean, modern, and the beds are very comfortable. The service is extremely helpful, especially during check-in. The location is excellent, although a bit far from some attractions. The dining options are good with a variety to choose from. Overall, a great value for money stay.
Rooms
9.0
The rooms are spacious, clean, and provide a fantastic retreat after a hot day.
Service
8.0
The service was extremely helpful, and the staff were very sweet.
Location
7.0
The hotel is nestled amongst the forestry, offering a quiet escape from the busy streets. However, it may be a bit inconvenient having to rely on taxis to reach the beach.
Dining
7.0
Facilities
8.0
The hotel provides a range of convenient facilities for guests.
Sarah
United Kingdom,
July
2023
8.0/10
My stay at the hotel was fantastic with clean and comfy rooms, super friendly staff, and a great location close to the beach and restaurants. However, the breakfast options were limited. The service was fantastic, and the pool area was well-maintained and enjoyable.
Rooms
9.0
The room was spacious, spotless, and featured the most comfortable bed ever. The view from the room was amazing, and the air conditioning worked perfectly. Plus, they provided coffee facilities, bottled water, robes, beach towels, and even flip flops!
Service
9.0
The staff was incredibly professional, friendly, and accommodating. I loved the Shuttle Service offered multiple times a day and the convenience of the Tuk Tuk service available anytime for a small fee.
Location
7.0
The hotel's location was good, just a short walk from the fabulous beach which was a huge plus. However, it was a bit far from some attractions and shopping areas, requiring a taxi ride. Despite the proximity to Patong Beach, the area felt overly touristic.
Dining
7.0
The dining experience had quite a few options to choose from, but the American-style breakfast seemed mediocre and could be improved. Nonetheless, there were delicious choices available during my stay.
Facilities
8.0
The hotel had a range of facilities that were conveniently available and well-maintained, making my stay even better.
William
United Kingdom,
May
2023
8.4/10
I stayed in building 9, at the back of the hotel, which was a bit of a trek, but the rooms were great - spacious with a jacuzzi, although they had a funky smell initially. The cleanliness was top-notch!
Rooms
9.0
The rooms were fantastically clean and of good size with a jacuzzi.
Service
8.0
The service was very kind and helpful, always there for simple requests. They even rushed to clean the breakfast area like a tornado!
Location
8.0
The hotel was away from the busy Bangla Road, close to the coast and a short drive from Patong Beach. While the beach was a taxi ride away, it was convenient with various services nearby.
Dining
8.0
The dining experience was exceptional, catering to every taste bud, but there could have been more selection for longer stays.
Facilities
9.0
The hotel had great facilities and the natural stream outside added to its charm.
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